Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Please contact our support team for more information.
- Torocart-branded devices and their accompanying Torocart-branded accessories purchased from Torocart.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
- All Torocart-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Torocart Co. upon receipt.
Note - Due to the current situation, the return process might take a little more time than you are accustomed to. Our team is working around the clock to make sure everything is looked after as soon as possible. Thank you very much for your kind understanding.
If you don’t like the product you have purchased and you would like to return it for a refund or exchange you need to return the complete product you have received, including the box, labels and all paperwork. Please include the completed returns form in your shipment. The product must be unworn. Otherwise, you cannot return it for a refund.
By European Union law, we are required to process a refund within 14 days of the customer returning the product, but we process most refunds within five working days. After we have sent the payment order to our bank/payment service provider, the processing time is up to 3-5 business days before the refund is in your account.
Do not hesitate to contact us for any additional information. Our Support Team is working Monday to Friday 9am - 4pm GMT Time.